By introducing the new “passenger medal” feature, Snapp allows driver users to rate their fellow travelers on Snapp’s trips and give them points in the end-of-trip survey. Passenger users get honorary medals for good behavior and punctuality based on the points they receive from driver users.
According to Iran digital economy annotation, the possibility of giving points to passenger users has been one of the requests of Snapp driver users in the past years, and the addition of this feature can increase the sense of respect and empathy between driver and passenger users. Passenger users can see the result of their received points from driver users in the form of medals in their account information in their Snapp.
Previously, only Snapp passenger users were able to give points to driver users, and based on these points, medals with titles such as good-natured driver, well-mannered driver, clean car, and cool car were added to the user accounts of driver users. Now, passenger users can also see two medals for good behavior and punctuality in their account by receiving points from Snapp driver users.
Passenger medal
Good conduct medal
Good behavior medal is awarded to passenger users who are always recognized as friendly and respectful people in the end-of-trip survey of driver users. Snapp driver users appreciate their respectable and friendly behavior by registering points and choosing the positive points of these passengers.
Punctuality medal
This medal is awarded to passenger users who always arrive at the origin on time. Driver users appreciate the passengers who arrive on time at the place of departure and do not keep them waiting and record this point in the survey at the end of the trip. This medal shows the awareness of passenger users about the importance of punctuality and respecting the rights of driver users.
How to receive medals by passenger users
In Snapp’s scoring system, two-way feedback plays a key role in improving service quality. Both passenger and driver user groups are able to assign points from one to five stars to each trip. This scoring method helps to increase transparency in the interactions between driver and passenger users. Passenger users can earn more points from driver users by following principles such as respecting the driver, keeping the car clean, being on time, or coordinating with the driver user before traveling to change the route, or requesting a stop along the way.
By introducing this new feature, Snapp has shown that it cares about the continuous improvement of its users’ experience and is always trying to improve its services by taking advantage of user feedback in the best possible way and differentiate the travel experience with Snapp for both user groups.
No Comment! Be the first one.