Awarding the national statue of customer satisfaction to Hamrah-e-Aval

As the first and largest mobile phone operator in the country, Hamrahe Aval has tried to maintain the highest level of customer satisfaction

According to the Iran digital economy annotation, Iran Mobile Communications Company was selected by the jury of the 13th National Customer Satisfaction Summit to receive the National Customer Satisfaction Statue.

According to the General Department of Communications of Iran Mobile Communications Company, the 13th National Customer Satisfaction Summit was held on Sunday night (November 26, 2023) with the aim of honoring customer-oriented and responsible brands at the International Broadcasting Conference Center and with the presence of some government managers and policy makers. The field of trade and business activists was held.

The jury of this round of the event, which every year seeks to honor the leading customer-oriented and responsible brands, deemed Iran Mobile Communications Company (Hamrahe Aval) worthy of receiving the national sign and statue of customer satisfaction.

Considering that customer orientation in today’s world is considered as an important competitive advantage for companies and businesses, some key points of this conference include “familiarity with global techniques of interaction with customers and stakeholders of companies”, ” The benefits of using correct communication with the customer and customer-centricity in organizations”, “Identifying the personnel and customer satisfaction index on increasing the profit of the organization”, “Recognizing the role of customer satisfaction in business challenges”, “How to reduce the communication gap and interact more with managers , employees and customers in line with increasing the satisfaction factor at all levels and increasing the productivity of the organization.

As the first and largest mobile phone operator in the country, Hamrahe Aval always emphasizes indicators such as “increasing the rate of subscriber acquisition by providing new digital services”, “increasing the level of subscriber loyalty”, “improving productivity”, “increasing employee satisfaction”. “Improve the brand’s position” and “maintain the flagship position in the competitive market”, trying to keep the satisfaction rate of its customers at the highest level.