Public relations of Alibaba company announced that this platform has enabled the option of “return without penalty” for its users.
Through this option, Alibaba customers can get a refund without penalty by paying 20% of the ticket price of most flights, up to 12 hours before the flight.
According to IDEA, Alibaba’s 1401 statistics show a 30% growth in flight refunds. Also, the statistics of this organization show that in the first half of 1402, an average of 17.03% of domestic flights were returned. It should be kept in mind that the act of refunding tickets in the flight sector, by airlines, in most cases, is accompanied by a fine, and this fine, which generally includes from 40 to 100% of the ticket purchase amount, is one of the problems of travelers who have to They have returned their flight.
Alibaba, which has always been a leader in supporting its customers, took a new step in solving this challenge for domestic flight passengers by examining the conditions and statistics of the tourism industry. The “Refund without penalty” option, which is now active for users through Alibaba, allows passengers on most domestic flights to return their ticket without paying a penalty up to 12 hours before departure.
Most of those whose jobs are somehow connected with travel have a lot of experience of various events happening and as a result of their trip being canceled. Perhaps this group of people can be considered as the main audience of the penalty-free refund option, because with this new option, they can avoid paying refund penalties that airlines consider by paying only 20% more than the ticket price.
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